At Solar Sovereign, we aim to make shopping easy for you.

We have a warehouse at 960 N Pine, Texas City Texas 77591, where we keep many products in stock. However, to offer you an even wider selection, some items are sent directly from the manufacturer to you.

This means you get more choices without any hassle. Whether from our warehouse or straight from the manufacturer, every product meets our high standards.

Shipping Times

Solar Sovereign processes orders on a first-come, first-served basis.

After payment is processed and your order is packaged, you will receive an email with tracking information for your shipment.

*Don’t see that email? Be sure to check your spam or junk folder!

Freight Shipping

Processing and Estimated Delivery Times:

All Freight delivery dates are estimates, with no guarantees on delivery dates. Estimated transit times vary based on location and size of order. Standard transit is between 3 and 15 business days. Please note, Solar Sovereign is not responsible for delays due to carrier exceptions.

For in-stock products, standard processing times are 1 - 3 business days. Estimated delivery times are based on carrier availability and national shipping lanes, these can vary anywhere between 3 - 15 business days.

If at any point you would like an update on your estimated delivery date, feel free to reach out to the carrier assigned to your order. Just reference your tracking number and they can provide real time updates on the spot! Alternatively you may send an email to the support team at [email protected]

What to Expect at Delivery:

When checking out and selecting freight delivery for your order please note this is Curbside Delivery. This means that the freight carrier will deliver the pallet to your curbside, which is generally the end of your driveway. A driver will unload the pallet on a lift gate and set the pallet typically on your driveway. The freight carrier is not responsible for delivering the pallet up your driveway or onto your property in anyway. Often times this means you are responsible to remove the goods from where they were placed by the carrier. Please plan ahead!

Best practice for Receiving Freight Delivery:

• Take an image of your order in the truck with the Driver upon Arrival
• Take images of all 4 sides of your pallet
• HOT TIP: Try to get the driver in any show where you see potential damages
• Images of any tears, holes, rips in the packaging
• Call the number on your delivery receipt to report any damages to the terminal (immediately upon discovery)
• Call Solar Sovereign (469) 206-8743

How to Track Your Shipment

You can find updates to your shipment through the following links. Please look to your shipping confirmation email for your Freight Tracking Number.

Click Here for R&L Carriers Shipment Tracking

Click Here for SEFL Shipment Tracking

Click Here for ABF Shipment Tracking

Click Here for FedEx Freight Tracking

Click Here For Estes Freight Tracking

Parcel Shipping

Solar Sovereign offers parcel shipping options to qualifying products. Shipping times are based on business days (Monday to Friday) excluding holidays and weekends.

Estimated shipping times on single item, in-stock orders are 2 - 4 business days depending on position in the order queue. Actual delivery dates vary based on carrier.

Depending on your order, your purchase may arrive in multiple packages. Once shipped, shipments cannot be rerouted. Please ensure all shipping information such as name, address, and phone number are correct prior to payment of your order!

International Shipping:

Yes, Solar Sovereign can ship to Alaska, Hawaii, Puerto Rico and Guam via USPS for small parcels and UPS for larger packages (under 150lbs). For more information please contact our team at: [email protected]

How to Track Your Shipment:

You can find updates to your shipment through the following links. Please look to your shipping confirmation email for your Tracking Number.

Example of Tracking Number:

USPS Tracking: 9400 1000 0000 0000 0000 00
UPS Tracking: 1Z9999999999999999
FedEx Tracking: 7853 6984 4815

Click Here to Track Your UPS Shipment

Click Here to Track Your FedEx Shipment

Click Here to Track Your USPS Shipment

Order Cancellation Policy:

Cancellations and order changes are permitted for open, unshipped orders. To initiate a cancellation, please contact our Customer Support team during Solar Sovereign's normal business hours at (469) 206-8743 or via email at [email protected]. If your order has not been processed no fees will be applied to your cancellation.

However, please note that once your order has been assigned a tracking number from our shipping department, we cannot make any changes to that order.

Solar Sovereign provides exchange orders, store credit, and refunds to the original payment method. Store Credits are provided to the customer account and can be used immediately. Refunds are typically processed within 7 days of confirmation. You will receive a notification of the refund once processed. Please note that while we initiate the refund immediately, it may take your financial institution 3 - 14 business days to process the deposit into your account.

In the event that an order has already shipped, we can attempt to intercept delivery to cancel it, but there are no guarantees. If the order is returned to us, the customer will be eligible for up to a 25% restocking fee and return shipping fees.

If you have any questions regarding a cancellation, feel free to reach out to our customer service team at (469) 206-8743 or via email at [email protected]. We're here to assist you.

Solar Panels

Order Minimums:

After extensive research on transit damages and shipping practices we have discontinued palletizing shipments of less than 10 solar panels. We have found that the stability and overall success of delivery increase substantially at 10+ panel pallets. No pallets under 10 pieces will be allowed for purchase unless picking up in store (on select panels). When purchasing solar panels, we urge customers to purchase additional panels to ensure the safe delivery of the needed amount. Solar panels are made of glass and shipping companies are human-- please do not buy the exact amount of panels needed for your project in case of damages. If you have additional questions regarding the shipping of your solar panels please refer to our Solar Panels Shipping Policy Here.

Packaging:

Solar Sovereign packages solar panels to NMFC guidelines. When shipped Solar Sovereign carefully inspects and documents the packaging and overall condition of your order. All pallets are banded, strapped, and wrapped prior to leaving our warehouse to ensure safe delivery to you!

Receiving Solar Panels:

When checking out and selecting freight delivery for your order please note this is Curbside Delivery. This means that the freight carrier will deliver the pallet to your curbside, which is generally the end of your driveway. A driver will unload the pallet on a lift gate and set the pallet typically on your driveway. The freight carrier is not responsible for delivering the pallet up your driveway or onto your property in anyway. Please plan ahead!

You or the receiving party must inspect the order upon delivery for any damages. Undiscovered or concealed damages not noted on the delivery receipt must be reported within 24 hours to the freight carrier and Solar Sovereign. Any damages or issues with your order must be notated upon receival of your delivery.

Visible Damage: Any damages found during the delivery and the driver has been notified, an exception number has been provided and/or the damages are noted on the delivery receipt.

Concealed Damage: Any damages found after the delivery has occurred and the driver is no longer on site. The damages are not noted on the delivery receipt. For any recourse, damages must be alerted to the carrier (phone located on the delivery receipt) and Solar Sovereign within 24 hours of delivery.

Best practice for Receiving Solar Panels:

• Take an image of your order in the truck with the Driver upon Arrival
• Take images of all 4 sides of your pallet
• Note any damages, rips, tears, or alters in packaging to your delivery driver
• Receive an exception number from the delivery driver
• Have the driver note the damage on your delivery receipt
• Call the number on your delivery receipt to report it to the terminal (immediately upon discovery)
• Call Solar Sovereign (469) 206-8743

Things to Look for Upon Delivery:

• Rips, tears, scuffing on the exterior packaging?
• Any crushed, damaged, or missing cones on the top of the solar panel pallet?
• Are all pallet feet intact?
• Dents or punctures through exterior packaging or under pallet?
• Unwrap the pallet and ensure no concealed damages to immediate exterior product