Comprehensive Certifications
The EG4 18kPV is ETL & cETL certified and complies with national and international standards for safety and reliability when connected to the grid.
- Safety - UL1741SB Rule 21, RSD NEC 2020:690.12, AFCI NEC 2020:690.11 / UL1699B, GFDI NEC 2020:690.41(B), CSA 22.2.107.1, CSA 22.2.330
- EG4 PowerPro ESS holds UL9540 level certification
- Grid connection - IEEE 1547.1:2020;IEEE 1547:2018, Hawaii Rule 14H, California Rule 21 Phase I, II, III
- EMC - FCC Part 15 Class B
- Outdoor Rating - NEMA 4X / IP65
- CEC Solar Equipment Listing
Shipping
At Solar Sovereign, we aim to make shopping easy for you.
We have a warehouse at 960 N Pine, Texas City Texas 77591, where we keep many products in stock. However, to offer you an even wider selection, some items are sent directly from the manufacturer to you.
This means you get more choices without any hassle. Whether from our warehouse or straight from the manufacturer, every product meets our high standards.
Shipping Times
Solar Sovereign processes orders on a first-come, first-served basis.
After payment is processed and your order is packaged, you will receive an email with tracking information for your shipment.
*Don’t see that email? Be sure to check your spam or junk folder!
Freight Shipping
Processing and Estimated Delivery Times:
All Freight delivery dates are estimates, with no guarantees on delivery dates. Estimated transit times vary based on location and size of order. Standard transit is between 3 and 15 business days. Please note, Solar Sovereign is not responsible for delays due to carrier exceptions.
For in-stock products, standard processing times are 1 - 3 business days. Estimated delivery times are based on carrier availability and national shipping lanes, these can vary anywhere between 3 - 15 business days.
If at any point you would like an update on your estimated delivery date, feel free to reach out to the carrier assigned to your order. Just reference your tracking number and they can provide real time updates on the spot! Alternatively you may send an email to the support team at support@solarsovereign.com
What to Expect at Delivery:
When checking out and selecting freight delivery for your order please note this is Curbside Delivery. This means that the freight carrier will deliver the pallet to your curbside, which is generally the end of your driveway. A driver will unload the pallet on a lift gate and set the pallet typically on your driveway. The freight carrier is not responsible for delivering the pallet up your driveway or onto your property in anyway. Often times this means you are responsible to remove the goods from where they were placed by the carrier. Please plan ahead!
Best practice for Receiving Freight Delivery:
- Take an image of your order in the truck with the Driver upon Arrival
- Take images of all 4 sides of your pallet
- HOT TIP: Try to get the driver in any show where you see potential damages
- Images of any tears, holes, rips in the packaging
- Call the number on your delivery receipt to report any damages to the terminal (immediately upon discovery)
- Call Solar Sovereign (469) 405-4423
How to Track Your Shipment
You can find updates to your shipment through the following links. Please look to your shipping confirmation email for your Freight Tracking Number.
Click Here for R&L Carriers Shipment Tracking
Click Here for SEFL Shipment Tracking
Click Here for ABF Shipment Tracking
Click Here for FedEx Freight Tracking
Click Here For Estes Freight Tracking
Parcel Shipping
Solar Sovereign offers parcel shipping options to qualifying products. Shipping times are based on business days (Monday to Friday) excluding holidays and weekends.
Estimated shipping times on single item, in-stock orders are 2 - 4 business days depending on position in the order queue. Actual delivery dates vary based on carrier.
Depending on your order, your purchase may arrive in multiple packages. Once shipped, shipments cannot be rerouted. Please ensure all shipping information such as name, address, and phone number are correct prior to payment of your order!
International Shipping:
Yes, Solar Sovereign can ship to Alaska, Hawaii, Puerto Rico and Guam via USPS for small parcels and UPS for larger packages (under 150lbs). For more information please contact our team at: sales@solarsovereign.com
How to Track Your Shipment:
You can find updates to your shipment through the following links. Please look to your shipping confirmation email for your Tracking Number.
Example of Tracking Number:
USPS Tracking: 9400 1000 0000 0000 0000 00
UPS Tracking: 1Z9999999999999999
FedEx Tracking: 7853 6984 4815
Click Here to Track Your UPS Shipment
Click Here to Track Your FedEx Shipment
Click Here to Track Your USPS Shipment
Order Cancellation Policy:
Cancellations and order changes are permitted for open, unshipped orders. To initiate a cancellation, please contact our Customer Support team during Solar Sovereign's normal business hours at (469) 405-4423 or via email at support@solarsovereign.com. If your order has not been processed no fees will be applied to your cancellation.
However, please note that once your order has been assigned a tracking number from our shipping department, we cannot make any changes to that order.
Solar Sovereign provides exchange orders, store credit, and refunds to the original payment method. Store Credits are provided to the customer account and can be used immediately. Refunds are typically processed within 7 days of confirmation. You will receive a notification of the refund once processed. Please note that while we initiate the refund immediately, it may take your financial institution 3 - 14 business days to process the deposit into your account.
In the event that an order has already shipped, we can attempt to intercept delivery to cancel it, but there are no guarantees. If the order is returned to us, the customer will be eligible for up to a 25% restocking fee and return shipping fees.
If you have any questions regarding a cancellation, feel free to reach out to our customer service team at 469-405-4423 or via email at support@solarsovereign.com. We're here to assist you.
Why Shop With Us
At Solar Sovereign, we prioritize your satisfaction above all else. Here's why choosing us for your solar needs is the smartest decision you can make:
Expert Customer Support: Our team of dedicated experts is here to guide you every step of the way. Whether you're a seasoned solar enthusiast or new to the world of renewable energy, we provide personalized assistance to ensure you make informed decisions tailored to your needs.
Fast Shipping: We understand the urgency of your solar projects. That's why we offer lightning-fast shipping, ensuring your products reach you promptly so you can start harnessing the power of the sun without delay.
Lowest Prices Guaranteed: We believe that going solar should be affordable for everyone. That's why we offer the lowest prices on top-quality products, without compromising on performance or reliability. Shop with confidence knowing you're getting the best value for your money.
Transparency: At Solar Sovereign, transparency is at the core of everything we do. From product specifications to pricing, we provide clear and comprehensive information, empowering you to make educated choices. No hidden fees, no surprises—just honest, upfront service.
Experience the Solar Sovereign difference today and embark on your journey to a brighter, more sustainable future.
FAQs
Have questions about our products or services?
Visit our comprehensive FAQ page for answers to commonly asked queries.
From installation tips to product specifications, we've got you covered.
Our FAQ section is designed to provide you with all the information you need to make confident decisions about your solar journey.
Click here to explore our FAQ page and discover how Solar Sovereign can empower you to harness the power of the sun efficiently and affordably.
