In the case that you experience an issue with the functionality of your product, Solar Sovereign offers in-house technical support. Solar Sovereign's Tech Support team will troubleshoot with you to diagnosis remotely via phone, email, or even video if needed.
To begin the process of triage, please call at (469) 405-4423 or send an email to firstname.lastname@example.org
You will begin with a general information gathering session with our Tier 1 support. A support ticket will be created on your behalf compiling all details. Our Tier 2 and 3 teams will deep dive for the root cause. Additional information from you may be required, such as, system setup images, voltage readings, alarm codes, notes, documents, videos, etc. If a resolution is not achieved a further escalation to our Bench Technicians will occur. After presenting all documentation and the symptom persists, an RMA will be accepted for return to Solar Sovereign
RMA Department will send you a return shipping label as well as instructions on how and where to send your return. Please note, that items sent back without an RMA acceptance status will not be accepted. Once your return has been received, testing by our Tech Bench Team will commence. After the root cause is defined, our RMA Team will reach back out to you with those results and the next steps for your resolution.
If you have any questions regarding the process or concerns regarding your specific situation, feel free to reach out via phone (469) 405-4423 or email, email@example.com